Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how vv997 ("Platform", "we", "us", "our") collects, uses, stores, and discloses personal information about users ("User", "you", "your") who register for or access the services available at vv997.pro. This Policy forms part of vv997's Terms and Conditions and is binding upon all registered users. By creating an Account or by continuing to use the Platform following any update to this Policy, you confirm that you have read and understood this Policy in its entirety.

vv997 is committed to handling your personal data with care, transparency, and in accordance with applicable data protection principles. We collect only the information that is necessary for the operation of the Platform and the delivery of our services to you. We do not sell your personal data to advertisers or unrelated third parties under any circumstances.

2. Data Controller

For the purposes of this Policy, vv997 acts as the data controller in respect of personal data collected from users of the Platform. As the data controller, vv997 determines the purposes for which personal data is processed and the means by which it is processed. vv997 can be contacted regarding data-related queries at [email protected].

vv997 takes its obligations as a data controller seriously. We implement appropriate technical and organisational measures to ensure that personal data is processed securely and only for the purposes set out in this Policy. Our support team is available 24/7 via live chat to assist with any data protection enquiries.

3. Information We Collect

vv997 collects personal information from you directly (when you provide it to us) and automatically (when you use the Platform). The categories of personal data we collect are detailed below.

Information You Provide Directly

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  Identity Data: Your full name and date of birth, collected during account registration and KYC verification. Age verification is mandatory — vv997 requires all users to be 21 years of age or older.
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  Contact Data: Your Bangladeshi mobile number, used for account registration, two-factor authentication, and service notifications. If you contact us by email, we may also collect your email address.
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  Verification Documents: Copies of government-issued identification documents (such as National ID Card or passport) provided during KYC verification. These are stored securely and used only for age and identity verification purposes.
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  Financial Data: Payment method identifiers (such as your bKash or Nagad mobile number, or the last four digits of a card) associated with deposits and withdrawals. vv997 does not store full card numbers or payment credentials — these are handled directly by our payment partners.

Information Collected Automatically

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  Technical Data: Your IP address, browser type and version, device type, operating system, screen resolution, and time zone. This data is used to optimise the Platform's performance on your device and to detect suspicious or fraudulent access attempts.
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  Usage Data: Information about how you interact with the Platform, including pages visited, games played, bets placed, session duration, and click-path data. This data is used to improve the Platform's user experience and to personalise your content where appropriate.
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  Cookies and Similar Technologies: Session cookies, persistent cookies, and similar tracking technologies that help the Platform remember your login state, language preference, and interface settings across visits. See Section 8 for more detail on our use of cookies.

Information From Third Parties

• Identity verification and fraud-screening data returned by our KYC verification partners when you submit identity documents.
• Transaction confirmation and status data returned by our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) when you make a deposit or withdrawal.
• Fraud and risk-scoring signals from anti-fraud and responsible gaming compliance systems, which help vv997 identify unusual betting patterns or potential problem gambling indicators.

4. How We Use Your Information

vv997 uses the personal data it collects for the following specific purposes. We process your data only where we have a valid legal basis to do so (see Section 5). We do not use your data for any purpose that is incompatible with the purposes listed here.

• Account creation and management: to create and maintain your vv997 Account, verify your identity, and process your login credentials securely.
• Service delivery: to process your deposits and withdrawals, credit bonuses to your Account, and facilitate your access to all games and betting markets on the Platform.
• Legal and regulatory compliance: to meet our obligations under applicable anti-money laundering regulations, age verification requirements, and internal compliance procedures, including Know Your Customer (KYC) checks.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, money laundering, and other prohibited activities as defined in our Terms and Conditions.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and provide technical assistance via our 24/7 live chat support channel.
• Responsible gaming monitoring: to monitor your gaming behaviour for indicators of problem gambling, apply deposit limits or self-exclusion periods you have requested, and alert you when responsible gaming thresholds are reached.
• Platform improvement and analytics: to analyse aggregate usage patterns, identify performance issues, test new features, and improve the overall quality of the vv997 Platform for all users.

5. Legal Basis for Processing

vv997 processes your personal data on the following legal bases. Each processing activity described in Section 4 above corresponds to one or more of these bases:

• Contractual necessity: processing is necessary to perform the contract we have with you (our Terms and Conditions) — for example, processing your deposits and withdrawals, and verifying your identity to allow you to place bets.
• Legal obligation: processing is necessary to comply with a legal obligation to which vv997 is subject — for example, retaining transaction records for anti-money laundering compliance and verifying player ages.
• Legitimate interests: processing is necessary for our legitimate interests (or those of a third party), provided those interests are not overridden by your interests or fundamental rights — for example, using usage data to improve the Platform, or processing technical data to detect fraud.
• Consent: where we rely on your consent as the legal basis (for example, for certain optional marketing communications), you have the right to withdraw that consent at any time by contacting our support team or adjusting your notification preferences in your Account settings.

6. Sharing Your Information

vv997 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your personal data only in the following limited and specific circumstances:

• Payment processors: we share the minimum necessary payment information with our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to process your deposits and withdrawals. These partners operate under their own privacy policies and data security standards.
• Identity verification providers: we share identity document data with KYC and age-verification service providers for the purpose of fulfilling our legal obligations to verify user identities and ages.
• Game providers: limited usage data (such as session token and account balance) is shared with our game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) solely for the purpose of enabling you to access and play their games within the vv997 Platform.
• Legal authorities: we may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of vv997 or its users.

All third parties with whom vv997 shares personal data are contractually required to handle that data securely, to use it only for the purposes for which it was shared, and to comply with applicable data protection requirements. vv997 does not permit its service providers to use your data for their own independent commercial purposes.

7. Payment Data and Financial Security

vv997 takes the security of financial data with the utmost seriousness. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the transaction is processed directly by our certified payment partners. vv997 does not receive, process, or store your full payment credentials — we retain only a tokenised reference (such as a masked mobile number or the last four digits of a card) sufficient to associate a transaction with your Account.

All deposit and withdrawal transactions on vv997 are transmitted over SSL-encrypted connections. Transaction records are retained by vv997 for the period required by applicable anti-money laundering and financial record-keeping regulations. Access to financial records is restricted to authorised vv997 personnel only, and is subject to strict internal access control policies.

8. Cookies and Tracking Technologies

vv997 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and analyse how users interact with the site. Cookies are small text files stored on your device by your browser. vv997 does not use cookies to serve third-party advertising or to track your activity outside the vv997 Platform.

Types of Cookies We Use

• Essential cookies: strictly necessary for the Platform to function. These include session authentication cookies that keep you logged in during your visit. You cannot opt out of essential cookies while using the Platform.
• Functional cookies: used to remember your language preference (English or Bengali), interface settings, and other personalisation choices you have made. These improve your experience but are not strictly required.
• Analytics cookies: used to collect aggregate, anonymised data about how users navigate the Platform — for example, which pages receive the most visits, which games are most popular, and where users exit the site. This data cannot be used to identify individual users and is used solely to improve Platform performance.

You can control cookie settings through your browser. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may prevent some parts of the Platform from functioning correctly.

9. Data Retention

vv997 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. Our retention periods are guided by the following principles:

• Account data is retained for the lifetime of your Account plus a period of up to 7 years following Account closure, to satisfy anti-money laundering record-keeping obligations and to enable us to respond to any post-closure disputes or regulatory enquiries.
• Identity verification documents are retained for the period required by applicable KYC and anti-money laundering regulations, typically 5 years from the date of verification or Account closure, whichever is later.
• Usage and analytics data is retained in anonymised or aggregated form indefinitely for Platform improvement purposes. Personally identifiable usage logs are retained for no longer than 12 months.

When your personal data is no longer required for any retention purpose, vv997 will securely delete or anonymise it. If you have a specific request regarding the deletion of your data, please contact our support team via live chat.

10. Your Data Rights

As a user of the vv997 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team via 24/7 live chat or by email at [email protected]. We will respond to all valid requests within a reasonable timeframe.

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  Right of Access: You have the right to request a copy of the personal data vv997 holds about you, together with information about how it is used and with whom it is shared.
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  Right to Rectification: You have the right to request that vv997 correct any inaccurate or incomplete personal data it holds about you. Please note that certain data (such as your registered mobile number) can only be updated following completion of an identity verification check.
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  Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent on which processing is based. This right is subject to our legal obligations to retain certain data (see Section 9).
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  Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
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  Right to Object: You have the right to object to processing of your personal data where vv997 relies on legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

vv997 will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive. We may request proof of identity before processing a data rights request to ensure we do not disclose personal data to an unauthorised person.

11. Data Security

vv997 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include SSL encryption of all data transmitted between your device and the Platform, access controls that restrict personnel access to personal data on a need-to-know basis, regular security assessments of our systems and third-party service providers, and secure storage of all personal data on protected servers.

Whilst vv997 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is 100% secure. You should also take steps to protect your own Account security — including using a strong, unique password and logging out of your Account when using shared devices. If you believe your Account has been compromised, please contact our support team immediately via live chat.

12. Children and Minors

The vv997 Platform is strictly intended for adults aged 21 and above. vv997 does not knowingly collect personal data from persons under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated Account.

13. Changes to This Privacy Policy

vv997 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we collect or use your personal data — we will provide notice via a prominent banner on the Platform and, where possible, direct notification to your registered mobile number. The updated Policy will indicate the date on which it was last revised at the top of the page.

Your continued use of the Platform after any revised Privacy Policy becomes effective constitutes your acceptance of the changes. If you do not agree with any changes to this Policy, you must stop using the Platform and may request the closure of your Account by contacting our support team.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way vv997 handles your personal data, please contact us via 24/7 live chat on the Platform. You may also reach our data team by email at the address below. Please note that the email address is displayed as plain text only and is not a clickable link.